Direct Marketing zone at drupa

In this area, we will show why the rejuvenation of Direct Mail is such a great digital printing opportunity and why seamless integration across the full range of multichannel communications is so important.

Not to be missed

  • data analytics and data cleansing solutions
  • real time printing of a  dedicated mailer for the drupa show which includes personalised vouchers
  • Ricoh’s Direct Marketing Workflows in action
  • Examples of single pass full colour transactional applications

 Key Applications

These are just some of the samples we are planning to show. Look out for more surprises at the show itself !

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Workflow

Ricoh’s direct marketing and critical communications workflow solutions harness the power of direct marketing for a more profitable future.

Direct Marketing Workflow

 

Ricoh at drupa button

 

 

 

 

 

 

The Importance of Communication Management Platforms

Benoit Chaterlard

Benoit Chatelard Vice President, Production Printing Group, EMEA

In an age where there are so many ways to communicate, it can often be difficult to blend the right mix of channels to deliver a specific message.

With critical customer communications (such as messages that organisations send to their customers and prospects to promote or advertise their offerings  or to inform them about business transactions) there is an additional challenge. Not only do you have to make sure your message, no matter which channel you choose, is conveyed in such a way that pleases your audience but your message also needs to meet governmental regulations.

There are a huge volume of customer communications of this type – worth (according to InfoTrends*) $56B worldwide in 2013 and this volume is forecast to grow by 6.9% CAGR (InfoTrends*) . So managing customer communications can be a logistical nightmare if you’re not prepared for it.

Introducing Ricoh’s  Customer Communication Management (CCM) platform

Fortunately, Ricoh’s CCM platform makes those goals easily attainable for businesses of many sizes and types, including large enterprises, commercial printers, and small-to-medium-sized enterprises (SMEs).

Our CCM platform leverages a variety of software – both homegrown and from our partner companies – to help organisations looking to reach big audiences do so, with defensible audit trails and automated workflow features included.

Components of Ricoh's CCM platform

Components of Ricoh’s CCM platform

When sending out these kinds of communications, it is critical that the document goes to the right place – whether that’s a mailing address, email inbox or branded web portal customers can access at will.  This can often be more than just a question of effective communication; it can be a question of regulatory compliance and avoiding costly fines.

That’s why, beyond accurate addressing protocols, our software helps enact security measures – from secure electronic presentment to encrypted data streams intended for email bodies, attachments, or printed output – to keep customers’ information safe. Additionally, CCM software diligently tracks and records the movements of these documents, so they don’t just know their data is safe, but they can also show it is, making meeting regulatory requirements that much easier.

How  Credit Mutuel  in France uses CCM

Credit mutuel-banner

As a result of Ricoh’s CCM solution mail optimised processing and multi-channel delivery has cut postal costs by more than 20%. Print costs have fallen too, with more documents printed using cost-efficient, production systems.

 “The simple web-based interface is used to generate professionally presented documents. The integrated solution has increased core business productivity and improved customer centricity. It is also saving the bank money”” Crédit Mutuel Arkéa

Find out more

Getting messages across

While keeping personal data safe is clearly important, at its heart, communication is about getting messages across. You can’t get your message across if no one’s reading your communications.

Latest research** has found that people were much more likely to respond to a bill if prompted by a letter through the post rather than via email (80 per cent vs 54 per cent).

That’s why programs within our CCM platform strive to make listening to what organisations have to say as easy and enjoyable as possible for customers.

It is with that in mind that Ricoh and its developer partners designed CCM software with preference management capabilities – that is, allowing communicators to leverage a database matching customers with the channel they’d like to be contacted through and automatically routing communications accordingly: Customers who prefer to be contacted via email get emails, those who prefer printed mail get printed mail, and so on.

Ricoh’s CCM platform goes beyond addressing customers where they want to be spoken to, helping users address customers how they want to be addressed, too. Emails are created by dynamically pulling critical information into readable templates that not only sound like one human being addressing another but also are less likely to get caught up in a spam filter than less sophisticated approaches. Electronic presentment options allow users to customize and brand their content portals, creating a pleasant viewing experience for visitors. Printed communications get a boost, too, leveraging variable data to customise collateral to directly address recipients, potentially boosting response rates.

Whatever the type, format or channel of communication, Ricoh has the expertise and CCM workflow tools to help.

Visit ricoh-europe.com/ccm for more information.

____________________________________________________

Notes:

“The Value of Customer Communications – Sizing & Forecast 2013-2018”, InfoTrends July 2015

**‘Managing Money Online’ – Keep Me Posted with London Economics, Sept 2015

 

Embracing An Inkjet Future

Graham Moore -business development director for Ricoh Europe

Graham Moore -Director Business Development, Ricoh Europe

It is fair to say inkjet’s ability to conquer the complex playing field of comercial print faced initial doubts from some quarters of the graphic arts market.  But just months after announcing the Ricoh ProTM VC60000 continuous feed production inkjet platform, we are now getting a clear idea of how rapidly the market is opening up.

The possibilities are very exciting!

Every fresh conversation we have presents new opportunities. We can see that inkjet presses are frequently replacing web-fed presses for applications like direct mail, books and newspapers, and that there is a growing volume of true commercial print applications going on these presses as well. This is due to the increased quality, flexibility and productivity offered.

Our clients agree.

Zalsman, a leading Dutch media and graphics company, believes inkjet will help it continue to grow and thrive.

Hansaprint, part of the Nordic TS-Group, is discovering new markets.

Parajett, in Sweden, says inkjet is the future when it comes to assuring high quality production.

All have invested in the Ricoh Pro VC60000.

Zalsman chose the press to help it continue to combine craftsmanship with state-of-the-art technologies to harness the potential of Big Data cost-effectively. Hugo Verlind, Director and co-owner, says the business can now offer clients a brighter, better and broader offering.

Jukka Saariluoma, Business Unit Director for Hansaprint, says that from day one clients will benefit from higher print quality and a wider variety of substrates. In the long run, he states, the greatest benefit for end users and for Hansaprint is the ability to produce new and innovative products. Initial focus will be on loyalty programmes, direct mail, transpromo, transactional and books. Jukka predicts that there will be a significant shift of volumes to inkjet both from offset and toner printing.

Our Pro VC60000 has been sold to Parajett, Sweden

Our Pro VC60000 has been sold to Parajett, Sweden

Parajett can often be found at the forefront of market evolution, and Anders Persson, CEO, is confident that the new press will deliver the quality and performance expected. It will also enable Parajett to print with ink, rather than toner, on a wider range of stock, particularly heavier substrates.

Inkjet is not going to stay in its corner. It’s coming out fighting!

As the true potential of these presses, including their capability, productivity and profitability, are better understood and harnessed in the day-to-day production environment, we will learn even more. In turn, as our knowledge grows, we can help clients create a highly effective mix of services that support the demands of an ever-changing end-user landscape.

While the technology is creating a new print production vista, our view of the horizon ensures that we are able to help clients make the most of every new dawn. That is why we believe the Ricoh Pro VC60000 will become a pivotal investment for companies looking to develop and enhance their services.

(This article originally appeared in Whattheythink European Printing Industry Coverage from WhatTheyThink.com)

#HID2015 is a Wrap! So What’s Next?

20150225_172651

To say that Hunkeler innovationdays 2015 was a success for Ricoh would be a big understatement. As we continue to take our message of the power digital print technologies brings to print service providers who are seeking new ways to communicate with their clients around the world, this latest event in picturesque Lucerne was a high point for us.

Always known to be a show that “gets right down to business,” HID 2015 did not disappoint.  With its no frills approach, HID 2015 brings together serious print buyers who want to roll up their sleeves and really get into the ins and outs of the technology and solutions.  This show is exciting and helps the adrenaline to start pumping.  This year was a non-stop rush from beginning to end – and we enjoyed every second of it.

The buzz around Ricoh and on our booth was unavoidable.  It was as if you could feel the energy under your skin – and it wasn’t just the speed of our machines! With the recent launches of our Ricoh Pro VC60000 and the Ricoh Pro C9100 series, and also the Ricoh Pro C7100X (which wasn’t even on the floor, yet still caused a stir!),  the Ricoh booth was clearly a must-see for attendees.  This year we talked with commercial printers looking to take their first step into digital, publishers who sought proven inkjet colour and monochrome offerings, service bureaux in need of better batching solutions, and so much more.  It was non-stop, but it was a great experience.

Not only were our technology demonstrations a hit, but one could argue the range and quality of our samples made its way around the floor even faster.

In fact many people – including some members of the press – commented that Ricoh has set a new bar for quality in colour inkjet.

Visitors to the stand could not only see the technology, but there were also plentiful samples from the Ricoh portfolio. This included samples from the Ricoh Pro VC60000 printed on offset-coated stock, the market-leading InfoPrint 5000, the Ricoh Pro C9100 series and the Ricoh Pro C7100X.  From trade books and marketing collateral to coffee table books, there was something for everyone to touch, feel and take home.

Benoit Chaterlard

Benoit Chatelard General Manager Solutions, Production Printing Group, EMEA

If you were unable to join us in Lucerne, or even if your schedule did not allow the time to explore in depth how Ricoh might support your businesses evolution, you might consider visiting our new European centre of excellence, the Customer Experience Centre, in Telford, UK.

If you missed what we had to share at HID 2015, visit this blog to hear more about our technologies and applications.  You can also visit us on Facebook to see pictures from the show or follow our @RicohEUBDriver Twitter feed for flashbacks.

Danke, Switzerland.  Looking forward to 2017!

Three Ways Inkjet Has Evolved

“The best way to predict the future is to invent it.” -Alan Kay, American computer scientist.

This is a great time to be a brand owner or a publisher. The latest innovations in digital print technology have created new opportunities to re-evaluate the role of print in customer communications, marketing and publishing.

Once focused on forms replacement for transactional documents, production inkjet has blossomed into a versatile and powerful tool that companies like yours are using to take advantage of cutting-edge applications – and even create new ones. The marketing landscape’s shift to digital is spurring new demands from brand owners, making it imperative for the industry to shape the future of print, rather than simply responding to the status quo. Here are three ways that production inkjet – and the printers who use it – are innovating print applications and technologies:

White paper in, full colour out

In today’s world of immediacy, companies are expecting what they want, when they want it, no questions asked. For a print shop, this requires digital technologies that are nimble enough to deliver a transactional production run just before one for direct mail, with minimal downtime.

Throughout the past ten years, production inkjet has evolved into an affordable and effective route to white paper in, full colour out applications. Whether it’s a full colour transactional document, glossy direct mail piece or graphics book, inkjet technology can meet the needs of each demand with precision and high quality.

Short runs

Being able to produce short runs of varied output is also a key advantage of inkjet. In the case of books for example, while offset is still the go-to technology for producing high quantity runs of books, inkjet is enabling book printers and publishers to produce shorter runs that are just the right amount for a given purpose. Review copies used during the editing process and marketing copies distributed during the promotional phase of a book launch are two such applications where low quantities are needed. What’s more, inkjet is enabling books to never truly go “out of print” by making it easier for printers and publishers to meet one-off demands for old and rare books from consumers. In the educational market, class-customised booklets that might be used only by one or a handful of professors, and versioned textbooks are yet other opportunities to put inkjet’s short run capabilities to use.

For example, we will be showing at the Hunkeler Innovationdays show this month in Lucerne a full colour book, The Cult of Porsche: In the Beginning. This is digitally printed on offset stock, delivering the impact and quality that, until now, has been associated only with offset printing. Originally produced in short runs and shown at last year’s London Book Fair, it will be inkjet printed for the first time for Hunkeler Innovationdays.

Personalisation /variable data

The opportunity to customise direct marketing output has never been greater. As more transactional communications transition to intangible, digital forms such as email and mobile apps, the value of printed communications is increasing. The clients of printers are demanding high quality output that grabs attention with relevant content and interactive elements such as QR codes and interactive print solutions like Ricoh’s Clickable Paper. By virtue of the sheer amount of customer data available to agencies and their brand clients, items like coupons can be customised with items that go beyond the usual name and gender information. Deeper demographic and psychographic information can be incorporated and reference the recipient’s recent purchases, buying habits, and other information that ensures the direct marketing content is being received at the right time, by the right people with the right message. Inkjet’s heritage in variable data, coupled with its continued evolution as a graphic communications tool that rivals the colours and print quality of offset, further empowers marketing agencies and brand owners to take advantage of this opportunity. Have a look out for the The Bianchi catalogue on our stand. With its challenging brand colours and high quality bike imagery it will demonstrate the results inkjet is capable of such as readily reproducing work previously the preserve of offset.

Graham Moore -business development director for Ricoh Europe

Graham Moore -Director Business Development, Ricoh Europe

All of these innovations will be on display in the Ricoh booth at Hunkeler Innovation Days. Stop by to learn more. We look forward to seeing you at the show.

This article is from European Printing Industry Coverage from WhatTheyThink

 

A Great Innovation Opportunity!

Peter Williams, Executive Vice President, Head of Production Printing Business Group, Ricoh Europe

Peter Williams, Executive Vice President, Head of Production Printing Business Group, Ricoh Europe

As its name suggests the unique Hunkeler Innovationdays, held every other year in Lucerne, Switzerland, showcases the latest innovations designed to meet the challenges of high volume production in today’s multichannel communications landscape.

This year it runs from February 23 to 26 and Ricoh will again be demonstrating its latest capabilities in document printing solutions for transactional print, publishing, commercial print and direct mail in end-to-end multi-vendor configurations.

Ricoh fully supports Hunkeler Innovationdays because it differs from traditional trade shows in a number of ways.  Highly focused, it gives you the opportunity to meet one-on-one with experts from Ricoh Europe, its partners, other key suppliers to the industry and your peers. As a result you can gain a broader perspective on your document printing needs and review and investigate innovative solutions that will enhance and future-proof your business.

We’re showing a number of exciting new innovations at the show.  For the first time ever, the brand-new, highly modular and scalable Ricoh Pro™ VC60000 production inkjet press will be on display in its full configuration, including undercoat and protector coat capabilities.

We will also be demonstrating how our solutions combine with the Hunkeler Signature, Booklet and Budget Binder to create a complete production system, including variable-sized booklets, and book blocks.

Alongside the Ricoh Pro VC60000 production inkjet press, we are excited to show the new Ricoh Pro™ C9110, our first digital colour press designed specifically for heavy production.

We’ll also be showing  a variety of workflow solutions designed to make your operation more efficient and competitive, including TotalFlow BatchBuilder, a new solution to help you become a super-efficient operation that enables you to accept more jobs, lower total cost of print and grow your business.

I am personally looking forward to Hunkeler Innovationdays as this year it promises to be the best and largest event, ever.  I am especially keen to greet Ricoh’s current and future clients from around the world. Our new range of products and solution means that Ricoh now even more to offer Print Services Providers . Not only do we have an opportunity to provide advice and guidance but we also have the opportunity to learn a great deal from attendees’ feedback, helping us to inform our future development plans.

You can register for the event on www.ricoh-europe.com/hid2015 and we also welcome you to contact your local Ricoh team to schedule one-on-one meetings in advance.  We’re looking forward to showing you how our New Dawn approach can help give your business a new lease of life.

See you in Lucerne!

Infographic – Customer Communications Management

Digital media is disrupting corporate communication requirements and
spending. Below are some key findings from a recent survey conducted by
InfoTrends in Western Europe across vertical markets.
As communication investment grows in online and mobile, indications are
that print is still an important element of an integrated customer
communication strategy, but managing a mix of channels is still challenging
for many organisations.

 

Ricoh Infographic - Critical Communications Management

Ricoh Infographic – Critical Communications Management

Download as a PDF – Ricoh_CCM_infographic v1